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India's "Uberwallah": profiling Uber drivers in the gig economy

26 Citations•2019•
Shantanu Prabhat, S. Nanavati, N. Rangaswamy
Proceedings of the Tenth International Conference on Information and Communication Technologies and Development

To investigate the impact of ride-hailing apps in the Indian market, and the challenges and opportunities it has brought in, a learnings from an ethnographic study of Uber drivers in India are offered.

Abstract

Narratives of the gig economy are largely perspectives from the global North and the nature of their ride-hailing market. Freelancing or gigging offer contrasting connotations depending on the market and the labour it is situated in. India, with its demographic dividend and employment challenges, view opportunities arising out of the gig- economy differently. To investigate the impact of ride-hailing apps in the Indian market, and the challenges and opportunities it has brought in, we offer learnings from an ethnographic study of Uber drivers in India.