Introduction to Information Security the History of Information Security
For Amy, the day began like any other at the Sequential Label and Supply Company (SLS) help desk; taking calls and helping office workers with computer problems was not glamorous, but she enjoyed the work; it was challenging and paid well.
Abstract
Do not figure on opponents not attacking; worry about your own lack of preparation. BOOK OF THE FIVE RINGS For Amy, the day began like any other at the Sequential Label and Supply Company (SLS) help desk. Taking calls and helping office workers with computer problems was not glamorous, but she enjoyed the work; it was challenging and paid well. Some of her friends in the industry worked at bigger companies, some at cutting-edge tech companies, but they all agreed that jobs in information technology were a good way to pay the bills. The phone rang, as it did on average about four times an hour and about 28 times a day. The first call of the day, from a worried user hoping Amy could help him out of a jam, seemed typical. The call display on her monitor gave some of the facts: the user's name, his phone number, the department in which he worked, where his office was on the company campus, and a list of all the calls he'd made in the past. " Hi, Bob, " she said. " Did you get that document formatting problem squared away? " " Sure did, Amy. Hope we can figure out what's going on this time. " " We'll try, Bob. Tell me about it. " " Well, my PC is acting weird, " Bob said. " When I go to the screen that has my e-mail program running, it doesn't respond to the mouse or the keyboard. " " Did you try a reboot yet? " 1 " Sure did. But the window wouldn't close, and I had to turn it off. After it restarted, I opened the e-mail program, and it's just like it was before—no response at all. The other stuff is working OK, but really, really slowly. Even my Internet browser is sluggish. " " OK, Bob. We've tried the usual stuff we can do over the phone. Let me open a case, and I'll dispatch a tech over as soon as possible. " Amy looked up at the LED tally board on the wall at the end of the room. She saw that there were only two technicians dispatched to deskside support at the moment, and since it was the day shift, there were four available. " Shouldn't be long at all, Bob. " She hung up and typed her notes into ISIS, the …