This paper presents a service-Oriented Architecture for Telecom Management - Operations, a practical guide to end- user needs and Demands, and some practical suggestions for improving the quality of service.
Preface.About the Author.References and Acknowledgements.Glossary.1. Introduction.2. End-User Needs and Demands.3. Networks and Technologies.4. Telecom Business.5. Services.6. Security.7. Quality of Service. 8. Service Implementation.9. Service Network.10. Terminals.11. Edge Nodes.12. Packet Backbone.13. Access Network.14. Control Network.15. Interconnection.16. Telecom Management - Operations.Appendix 1: Web Services and a Service-Oriented Architecture.Appendix 2: Financial Calculations.Appendix 3: Development Tracks.Appendix 4: Dimensioning Media Gateways and Associated Telephony Servers.Index.