Considerations of emotional intelligence (EI) in dealing with change decision management
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Abstract
Purpose – The purpose of this paper is to show that the use of Emotional Intelligence (EI) is proposed as a means to assess how an organization can improve staff performance and productivity (emphasis on leadership), and develop a more effective Human Resources strategy to deal with organizational change.Design/methodology/approach – Through the examination of contemporary research and following a definition review of EI, the service sector benefits, use as a metric, and influence on an organization's human resources strategy (recruitment and training) are presented as justification for EI being a positive influence on the change transformation management strategy.Findings – Research suggests that EI may be a predictor of success, not unlike IQ, in cognitive‐based performance. By incorporating considerations of EI into the organization's change management philosophy, not only does the individual employee have opportunity to improve, but the enterprise gains as well.Research limitations/implications – EI i...