Emotional intelligence (EI) capabilities training: can it develop EI in project teams?
No TL;DR found
Abstract
Purpose – The importance of emotional intelligence (EI) for management success has been established. This paper aims to examine the influence of increased EI capabilities on project success.Design/methodology/approach – This paper first examines the literature in relation to EI then reports on a case study conducted in the defence contracting sector in the USA. The qualitative, case study approach is supported by pre‐ and post‐training surveys. Regression analysis was conducted to test the effect of the training on EI competencies and the impact of the increase in competencies on employee satisfaction and project success.Findings – Results of the case study and survey indicate that developing EI capabilities will contribute to increased project management success.Research limitations/implications – The research reported upon in this paper is limited to one organisation within the defence contracting industry in the USA.Practical implications – The aim of every project leader is to develop their intended p...