Organisational Behaviour: Individuals, Groups and Organisation

Abstract

Preface 1.Introduction Learning outcomes Key concepts Introduction Studying Organisational behaviour OB and the business environment The structure and rationale of this book References Further reading Internet sites 2. Perspectives on individual behaviour Learning outcomes Key concepts Introduction Individual behaviour and personality Perception and the perceptual process Attitudes and values Individual learning in the organisation Decision making Communication, change and conflict Managerial implications Summary of main points Conclusions Questions References Further reading 3. Motivation at work Learning outcomes Key concepts Introduction Schools of thought Expectancy theory: a framework for the analysis of workplace motivation Needs theories Intrinsic and extrinsic rewards Motivation and equitable treatment Change, motivation and the psychological contract Motivation and conflict Contemporary motivation theories Motivation and job design Managerial implications Summary of main points Conclusions Questions References Further reading Internet sites 4. Groups and teams Learning outcomes Key concepts Introduction Why gather in groups? Groups and teams Formal and informal groups and teams Stages of group and team development Roles and routines Building and maintaining effective teams Communication and conflict Groups and change Managerial implications Summary of main points Conclusions Questions References Further reading Internet sites 5. Organisational theory Learning outcomes Key concepts Introduction Macro organisational theories Technical-rational approach Socio-human approach Systems theory Contingency theory Contemporary lenses Managerial implications Summary of main points Conclusions Questions References Further reading Internet sites 6. Management and leadership Learning outcomes Key concepts Introduction From Taylor to Mintzberg Differentiating leadership from management Leadership: schools of thought Reframing leadership Leadership and change Leadership and communications Leadership and conflict Managerial implications Summary of main points Conclusions Questions References Further reading Internet sites 7. Structure in organisations Learning outcomes Key concepts Introduction A definition of organisation structure The vocabulary of structure Structural types Influences on structure Criticisms of the contingency approach The organisation as a system Recent impacts on structuring Managerial implications Summary of main points Conclusions Questions References Further reading Internet sites 8. Organisational power, politics and conflict Learning outcomes Key concepts Introduction Organisational power Organisational politics Organisational conflict Power and communications Power and organisational change Managerial implications Summary of main points Conclusions Questions References Further reading Internet sites 9. Organisational culture Learning outcomes Key concepts Introduction Organisational culture in context Organisational culture: definition and debate Organisational culture and change Culture, conflict and communications Managerial implications Summary of main points Conclusions Questions References Further reading Internet sites 10. The impact of culture on organisational behaviour Learning outcomes Key concepts Introduction National culture Perspectives on culture Organisational behaviour and national culture Change, conflict and communication Managerial implications Summary of main points Conclusions Questions References Further reading Case studies Case 1. Motivated teams: an inter-cultural case Case 2. Organisational change: multiskilling in the healthcare sector Case 3. Yahoo!