Organizational Trust and Organizational Citizenship Behaviour
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Abstract
The present study has explored the relationship between certain organizational-level factors, such as perceived organizational support (POS), procedural justice (PJ) and communication, as determinants of organizational trust (OT) and their impact on organizational citizenship behaviour (OCB). The data were collected from 303 respondents from top, middle and lower managerial levels, belonging to various companies in manufacturing and services sector. Standard scales were used to assess OT and its antecedent and consequent factors. The results showed that antecedent variables did help in enhancing the level of OT. The presence of OT is positively associated with all the dimensions of OCB revealed by the members of the organization. Organizational trust also partially mediated the relationship between the organizational-level factors and OCB. In view of these results, it was suggested that organizations should facilitate the process leading to trust in management, so that employees are better engaged in extra-role behaviour resulting in increased individual and organizational effectiveness.