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Knowledge Management and Quality Management Knowledge Management and Quality Management

88 Citations2002
Joseph M. Firestone
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Business Processes are performed and managed by agents and the cultural component of social ecology impacts the agent decision execution cycles that ultimately comprise the business processses.

Abstract

Business Outcomese.g. Profit, Revenue, ROIBusiness Processes are performed and managed byagents. Agents, if they’re groups, have an internal culture.At the same time the cultural component of social ecologyalso impacts the agent decision execution cycles thatultimately comprise the business processses .Business Processes are performed and managed byagents. Agents, if they’re groups, have an internal culture.At the same time the cultural component of social ecologyalso impacts the agent decision execution cycles thatultimately comprise the business processses .Business Processing Environmente.g., Sales, Marketing,Business Process Management