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Transcend: Enhancing the Transgender Health Care Experience through Interaction Design

88 Citations2020
A. Kolieboi
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What special user research and design considerations are needed to build a website that enhances the health information seeking experience for transgender people are explored.

Abstract

This paper explores what special user research and design considerations are needed to build a website that enhances the health information seeking experience for transgender people. Incorporating themes of trust, credibility, and community identified through interviews and published research from the fields of Information Science, Health Communications, and Interaction Design, this paper serves as an overview of the data discovery, analysis, and design recommendation process of a community-based organization website.