Outsourcing In Telecommunication Companies: A Comparative Study Of Airtel Kenya And Orange Telecom

Abstract

......................................................................................................................... iv CHAPTER ONE: INTRODUCTION ............................................................................... 11 1.1 Background of the Study ................................................................................................. 11 1.1.1 Outsorcing practices ....................................................................................................... 3 1.1.2 Organizational performance ........................................................................................... 5 1.1.3 Telecommunication industry in Kenya .......................................................................... 6 1.2 Research problem .............................................................................................................. 7 1.3 Research Objective .......................................................................................................... 17 1.4 Value of the Study ........................................................................................................... 17 CHAPTER TWO: LITERATURE REVIEW .................................................................. 19 2.