Business Relationship in Business Process Management and Management with the Literature Review Method
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Abstract
In an increasingly globalized and digitized environment, businesses face various challenges. Rising costs, intense competition, rapidly evolving technology, increasingly demanding and privileged consumers, and the demands of a socially changing society. In this respect, the effectiveness and efficiency of the operation of the business organization are realized. This article addresses the following fundamental scientific questions at a theoretical level: How important is Business Process Management (BPM) concerning Quality Management (QM)? Is BPM the QM axis? The relationship between business process management and quality management needs to be studied more interdisciplinary. This study aims to build this relationship. The research methods used are literature review and critical analysis of scientific sources. Academic papers and other sources published within two years (2021–2022) were analyzed to look for research findings on the relationship between BPM and QM. The results show confusion and overlap between different QM and BPM paradigms. The BPM paradigm can be considered an integral part of almost every primary quality management paradigm. BPM is like a horizontal domain that encompasses different quality management paradigms. The conclusions drawn are helpful for organizations implementing quality systems. Integrating BPM into quality management systems and tools creates the conditions for an organization to develop effectively and efficiently. A limitation of this study is the paucity of quantitative studies on scholarly sources. In the future, it may be helpful to conduct systematic literature reviews that include quantitative analyzes of scientific studies.