Emotional Intelligence (EI) and Organisational Effectiveness (OE)
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Abstract
Emotion has been traditionally viewed as a ‘mental state devoid of reason’. A common perception is that ‘Intelligent Quotient’ is the only sure fire predictor of success. But researchers have an integrated view of balancing the rational and emotional facets of the human mind for prediction of sure success. A person, who is aware of the benefits of EI, would consciously react to the stimuli in a positive way to draw out the best results from that situation and eventually emerge as a winner. According to Daniel Goleman(1998),” Emotional Intelligence is the capacity for recognising our own feelings and those of others, motivating ourselves and for managing emotions well in ourselves and in your relationships”. Emotional Intelligence plays an important role in Organisational Effectiveness. Different literatures have highlighted the importance of emotional intelligence at work place and its importance in improving organizational efficiency. The major emotional intelligence factors contributing to organizational effectiveness are Self-awareness, Self-regulation, Self-motivation, Social awareness, Social skills and Behavioral aspect. An empirical analysis can probably corroborate the importance of these. This study is an attempt in this direction. This study has been carried out in BILT Industrial Packaging Company Ltd.(BICO), Coimbatore, which is one of the leading business conglomerates in India with diversified interests. The study has been conducted among the managerial staff of BILT. A total sample of 70 has been taken from 171 employees. This study highlights the relationship between ‘Emotional Intelligence and organizational effectiveness’ at BIPCO. The findings of the study signify the fact that it is important for an organisation to test the emotional level of persons before their selection.