Quality assurance (QA) and the management of information services
The papers discuss the history of QA, the reasons for its adoption, steps for implementation, the importance of standards, contractual aspects, training needs, the identification of user needs and user feedback, and the implications arising from the introduc tion of a QA programme.
Abstract
This report summarises the papers presented as fol lows. (1) The theory of quality assurance, by Norman Burgess. (2) Staff and services, by Clive Weeks. (3) Collection develop ment, by Sheila Edwards. (4) QA in practice: (4.1) QA in the sensitive area of health care, by Lydia Porter (4.2) QA and reference work, by G. Humphreys (4 3) The impact of BS 5750 on library/information practice and provision in a profes sional environment, by Susan Dawes. (4.4) Ensunng QA in the provision of a fee-based service, by Angela Abell. The papers discuss the history of QA, the reasons for its adoption, steps for implementation, the importance of standards, contractual aspects, training needs, the identification of user needs and user feedback, and the implications arising from the introduc tion of a QA programme.