Counting the Casualties of Telecom: The Adoption of Part 6 of the Telecommunications ACT 1997 (CTH)

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Abstract

The development of self-regulation and the role of the States with regard to the adoption of Part 6 of the Australian 'Telecommunications Act 1997' are discussed. It is suggested that the adoption of Part 6 was a result of the 'Casualties of Telecom' issue, where consumers distrusted Telecom's working methods and policies. The role of regulatory culture and adverse publicity in the development of self-regulation in Australia's telecommunications industry is discussed.