Artificial Intelligence (AI)
88 Citations•2017•
Liz Fletcher
journal unavailable
There are three simple rules upon which a strategy for digital customer experience can be based, and these are the base elements that make the chemistry of creating a culture of customer.
Abstract
There are three simple rules upon which you can base a strategy for digital customer experience. More than principles, these are the base elements that make the chemistry of creating a culture of customer: Know Customer Needs Offer Frictionless Self-service Meet users where they are