Ensuring Success in Quick Commerce by Evaluating Its Application Development Capability Maturity Using COBIT 2019
The research aims to assess PT X's capability maturity level in application development governance using the COBIT 2019 Capability Maturity Model and contributes to understanding in which level of capability maturity that companies can achieve in developing quick commerce applications with a large user base.
Abstract
In the digital era, the demand for quick access to goods (q-Commerce) has driven retail companies to develop online shopping applications, aiming to attract more consumers. To cater to the demands of q-Commerce, specialized mobile applications that prioritize fast delivery and user-friendly experiences are crucial. However, developing and maintaining these applications present challenges in terms of speed of development and security. This research focuses on a retail company, PT X, with a q-Commerce application serving 3.5 million active users monthly. The research aims to assess PT X's capability maturity level in application development governance using the COBIT 2019 Capability Maturity Model. Additionally, the study investigates the differences in assessment methods between COBIT 2019 and previous versions. The findings contribute to understanding in which level of capability maturity that companies can achieve in developing quick commerce applications with a large user base. Findings of this research provides an overview for PT X to initiate the necessary initial steps to comply with the good application development according to COBIT 2019 standard. This research also highlights to future researchers that COBIT 2019 is primarily a framework for enterprise-level assessment and need to be adjusted to be suitable for measurements below the enterprise level.