The Challenge and Promise of Remote Work: A Brief Study of Remote Work and Best Practices
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Abstract
Due to the shift in labor market from manufacturing and construction to service-based (Statistics 2016); the commoditization of high-bandwidth communication tools; advancements in management techniques; a dearth of trained knowledge workers within a geographic region; and a growing demand for flexible scheduling options, organizations are embracing and encouraging the growing distributed workforce. These workers are actual employees, not contractors; they may work independently or as part of a team; they have direct organizational supervision; and they work in a variety of virtual arrangements. This informal field study looks at several organizations that support the remote work model from the perspective of individual employees and presents several technologies, tools, and policies that can serve to maintain company culture and otherwise close the gap between onsite and remote workers.