Strategy archetypes for digital transformation: Defining meta objectives using business process management
This work examines how five companies use business process management (BPM) to implement digital transformation, performs a qualitative interview study, and analyzes the capabilities of BPM based on six requirements of digital transformation.
Abstract
Digital transformation dominates the practical and scientific discourse. Still, many companies do not have a clear plan on how to approach it. Particularly, small- and medium-sized enterprises struggle to initiate their digital journey as they lack resources and expertise. In response, we examine how five companies use business process management (BPM) to implement digital transformation. We perform a qualitative interview study, and analyze the capabilities of BPM based on six requirements of digital transformation. Thereby, we carve out 17 recommendations, which must be adapted according to companies’ meta objectives. We derive three strategy archetypes to serve as implementation blueprints.