Top Research Papers on UX Design
Unearth the top research papers on UX Design, providing key insights and innovative breakthroughs in the field of User Experience Design. Perfect for researchers, designers, and enthusiasts looking to stay updated with the latest UX trends and developments.
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Artificial intelligence (AI) for user experience (UX) design: a systematic literature review and future research agenda
114 Citations 2023Åsne Stige, Efpraxia D. Zamani, Patrick Mikalef + 1 more
Information Technology and People
The authors show the ways in which AI can enhance such activities and assume tasks that have been typically performed by humans in the user experience (UX) design process.
A User Interface (UI) and User eXperience (UX) evaluation framework for cyberlearning environments in computer science and software engineering education
126 Citations 2020Hakam W. Alomari, Vijayalakshmi Ramasamy, James D. Kiper + 1 more
Heliyon
This research presents multiple user studies that can be used to assess the usefulness of a cyberlearning environment used in Computer Science and Software Engineering courses through testing its usability and measuring its utility using user interface and user experience evaluations and proposes an evaluation framework to evaluate cyberlearning environments.
USABILITY AND USER EXPERIENCE: DESIGN AND EVALUATION
101 Citations 2021James R. Lewis, Jeff Sauro
journal unavailable
Usability and user experience (UX) are important concepts in the design and evaluation of products or systems intended for human use. This chapter introduces the fundamentals of design for usability and UX, focusing on the application of science, art, and craft to their principled design. It reviews the major methods of usability assessment, focusing on usability testing. The concept of UX casts a broad net over all of the experiential aspects of use, primarily subjective experience. User-centered design and design thinking are methods used to produce initial designs, after which they typicall...
How to include User eXperience in the design of Human-Robot Interaction
134 Citations 2020Elisa Prati, Margherita Peruzzini, Marcello Pellicciari + 1 more
Robotics and Computer-Integrated Manufacturing
This work proposes a user experience (UX)-oriented structured method to investigate the human-robot dialogue to map the interaction with robots during the execution of shared tasks, and to finally elicit the requirements for the design of valuable HRI.
Questioning the AI: Informing Design Practices for Explainable AI User Experiences
564 Citations 2020Q. Vera Liao, Daniel Gruen, Sarah Miller
journal unavailable
An algorithm-informed XAI question bank is developed in which user needs for explainability are represented as prototypical questions users might ask about the AI, and used as a study probe to identify gaps between current XAI algorithmic work and practices to create explainable AI products.
Understanding the user experience of customer service chatbots: An experimental study of chatbot interaction design
178 Citations 2022Isabel Kathleen Fornell Haugeland, Asbjørn Følstad, Cameron Taylor + 1 more
International Journal of Human-Computer Studies
Understanding the user experience of chatbots for customer service is essential to realize the potential of this technology. Such chatbots are typically designed for efficient and effective interactions, accentuating pragmatic quality, and there is a need to understand how to make these more pleasant and engaging, strengthening hedonic quality. One promising approach is to design for more humanlike chatbot interactions, that is, interactions resembling those of skilled customer service personnel. In a randomized experiment (n = 35) we investigated two chatbot interaction design features that m...
Beyond user experience: What constitutes algorithmic experiences?
184 Citations 2020Donghee Shin, Bu Zhong, Frank Biocca
International Journal of Information Management
The results show that AX is inherently related to human understanding of fairness, transparency, and other conventional components of user-experience, indicating the heuristic roles of transparency and fairness regarding their underlying relations of user experience and trust.
ChatGPT User Experience: Implications for Education
827 Citations 2022Xiaoming Zhaı
SSRN Electronic Journal
ChatGPT, a general-purpose conversation chatbot released on November 30, 2022, by OpenAI, is expected to impact every aspect of society. However, the potential impacts of this NLP tool on education remain unknown. Such impact can be enormous as the capacity of ChatGPT may drive changes to educational learning goals, learning activities, and assessment and evaluation practices. This study was conducted by piloting ChatGPT to write an academic paper, titled Artificial Intelligence for Education (see Appendix A). The piloting result suggests that ChatGPT is able to help researchers write a paper ...
The User Experience of ChatGPT: Findings from a Questionnaire Study of Early Users
114 Citations 2023Marita Skjuve, Asbjørn Følstad, Petter Bae Brandtzæg
journal unavailable
It is underscores that user experience concerning conversational AI like ChatGPT is assessed by useful and productive interactions even in early phase of uptake, suggesting the importance of pragmatic attributes.
A user-centred design framework for mHealth
195 Citations 2020Jaydon Farao, Bessie Malila, Nailah Conrad + 3 more
PLoS ONE
A framework for mHealth application design that combines the Information Systems Research (ISR) framework and design thinking and the use of this framework as a guide in the design of user-centred mHealth interventions is supported.
How TikTok leads users to flow experience: investigating the effects of technology affordances with user experience level and video length as moderators
107 Citations 2022Hongying Zhao, Christian Wagner
Internet Research
This study adopts a technology affordance theory lens to identify the main mechanisms contributing to the user experience in the short-video platform context while including user experience level and video length as moderating effects.
Adaptive user interfaces and universal usability through plasticity of user interface design
121 Citations 2021Mahdi H. Miraz, Maaruf Ali, P.S. Excell
Computer Science Review
To make an interface simultaneously usable for users from a diverse range of cultural backgrounds will require a very large amount of adaptation, but the powerful principles of plasticity of user interface design hold the future promise of an optimum tool to achieve cross-cultural usability.
Role of cognitive absorption in building user trust and experience
200 Citations 2021Janarthanan Balakrishnan, Yogesh K. Dwivedi
Psychology and Marketing
The findings indicated that human ‐ to ‐ machine interaction influences cognitive absorption more positively compared to human to human interactions.
Experience design and the dimensions of transformative festival experiences
133 Citations 2020Barbara Neuhofer, Krzysztof Celuch, Thuy Linh To
International Journal of Contemporary Hospitality Management
Purpose In the emerging transformation economy, there is a shift from staging memorable experiences for many to eliciting life-transformative events for one. This study aims to understand how transformative experiences can be guided and what prerequisites are needed to elicit human transformation when designing experiences. This study borrows positive psychology as a theoretical lens to explore festivals as a prime context for liminal transformative experiences in the hospitality context. Design/methodology/approach A constructivist qualitative research design was used through 31 in-depth inte...
Users' experiences with chatbots: findings from a questionnaire study
211 Citations 2020Asbjørn Følstad, Petter Bae Brandtzæg
Quality and User Experience
It was found that pragmatic attributes such as efficient assistance and problems with interpretation were important elements in user reports of satisfactory and frustrating episodes of chatbot use that they found particularly satisfactory or frustrating.
Breaking The Experience: Effects of Questionnaires in VR User Studies
122 Citations 2020Susanne Putze, Dmitry Alexandrovsky, Felix Putze + 3 more
journal unavailable
A systematic investigation into the effects of interrupting the VR experience through questionnaires using physiological data as a continuous and objective measure of presence indicates a reduced BIP for the employed inVRQ without affecting the self-reported player experience.
Combinatorial Optimization of Graphical User Interface Designs
171 Citations 2020Antti Oulasvirta, Niraj Ramesh Dayama, Morteza Shiripour + 2 more
Proceedings of the IEEE
Combinatorial optimization as a flexible and powerful tool for computational generation and adaptation of GUIs is surveyed and the position of this application area within optimization and human–computer interaction research is discussed and challenges for future work are outlined.
Do VR and AR versions of an immersive cultural experience engender different user experiences?
124 Citations 2021Isabelle Verhulst, Andy Woods, Laryssa Whittaker + 2 more
Computers in Human Behavior
Comparison of user experiences of one VR and two AR versions of an immersive gallery experience ‘Virtual Veronese’, measuring multiple aspects of user experience, including enjoyment, presence, cognitive, emotional and behavioural engagement, at the National Gallery in London, UK showed that enjoyment was high on all devices, with the Oculus Quest (VR) receiving higher mean scores than both AR devices, Magic Leap and Mira Prism.
Designing Information Provision Experiments
456 Citations 2023Ingar Haaland, Christopher Roth, Johannes Wohlfart
Journal of Economic Literature
Information provision experiments allow researchers to test economic theories and answer policy-relevant questions by varying the information set available to respondents. We survey the emerging literature using information provision experiments in economics and discuss applications in macroeconomics, finance, political economy, public economics, labor economics, and health economics. We also discuss design considerations and provide best-practice recommendations on how to (i) measure beliefs; (ii) design the information intervention; (iii) measure belief updating; (iv) deal with potential con...
Contributors 1: Samuel M. Scheiner: Theories, Hypotheses, and Statistics 2: Robert J. Steidl and Len Thomas: Power Analysis and Experimental Design 3: Aaron M. Ellison: Exploratory Data Analysis and Graphic Display 4: Catherine Potvin: ANOVA: Experimental Layout and Analysis 5: Deborah E. Goldberg and Samuel M. Scheiner: ANOVA and ANCOVA: Field Competition Experiments 6: Samuel M. Scheiner: MANOVA: Multiple Response Variables and Multispecies Interactions 7: Peter S. Petraitis et al: ANCOVA: Nonparametric and Randomization Approaches 8: Carl N. von Ende: Repeated-measures Analysis: Growth and ...
Memorable tourist experiences versus ordinary tourist experiences analysed through user-generated content
111 Citations 2020José Enrique Bigné Alcañiz, M. Lilibeth Fuentes-Medina, Sandra Morini Marrero
Journal of Hospitality and Tourism Management
This study aims to test some previously proposed MTE (memorable tourist experience) scales by using UGC (user-generated content) posted in social media sites, through script theory and thematic analysis. In addition, MTEs and OTEs (ordinary tourist experiences) are compared to identify any significant differences between their dimensions. The results suggest that some dimensions of the MTE scale (hedonism, novelty, meaningfulness, involvement, knowledge and serendipity) are significantly more frequently reported in MTEs than in OTEs, but are not exclusive to MTEs. Despite this, the MTE scale d...
How the Design of YouTube Influences User Sense of Agency
142 Citations 2021Kai Lukoff, Ulrik Lyngs, Himanshu Zade + 5 more
journal unavailable
It is found that when users have a specific intention for how they want to use YouTube they prefer interfaces that support greater agency, and implications for how designers can help users reclaim a sense of agency over their media use are discussed.
Design for experience – a public service design approach in the age of digitalization
147 Citations 2021Jakob Trischler, Jakob Trischler, Jessica Westman Trischler + 1 more
Public Management Review
A conceptual framework is offered, alongside guidance in applying the ‘design for experience’ approach, which aims to facilitate value propositions that support public service users to co-create value in their lifeworlds.
Short video apps as a health information source: an investigation of affordances, user experience and users’ intention to continue the use of TikTok
201 Citations 2021Shijie Song, Yuxiang Zhao, Xinlin Yao + 2 more
Internet Research
The study found that the user experience, in terms of social presence, immersion and credibility perception, can significantly predict users’ intention to continue using short video apps to obtain health information.
User experiences of virtual reality technologies for healthcare in learning: an integrative review
168 Citations 2020Henna Mäkinen, Elina Haavisto, Sara Havola + 1 more
Behaviour and Information Technology
The development of VR technology has enabled the creation of the most comprehensive UXs, thus enhancing skill development, enabling remote access to training and, ultimately, improving patient safety.
Design and analysis of CRISPR–Cas experiments
211 Citations 2020Ruth E. Hanna, John G. Doench
Nature Biotechnology
The computational methods and tools that have become indispensable for planning and analyzing CRISPR experiments are reviewed and actively maintained so that researchers across disciplines can rely on a stable set of excellent computational resources forCRISPR–Cas experiments.
The experience of emotion: Directions for tourism design
143 Citations 2020Serena Volo
Annals of Tourism Research
Tourists' emotions have a pivotal role in tourists' cognitive evaluations and behavioral responses. Fleeting but powerful, emotions are associated with individuals' biological makeup, shaped by their experiences and related to personal mental associations. The aim of this contribution is twofold: to broaden the depth and breadth of the emotion discourse in tourism and to offer principles for emotion-oriented tourism design. Mainstream emotion literature and tourism emotion contributions are critically analyzed and discussed. This study proposes novel paths to investigate emotions in our schola...
Designing tourism experiences for inner transformation
304 Citations 2020Pauline J. Sheldon
Annals of Tourism Research
To address tourism's challenges, a transformation of consciousness of all stakeholders is necessary. This article examines how outer journeys can transformation our inner consciousness, leading to awakening or enlightenment. When awakened, the individual not only experiences inner peace and freedom, a sense of flow, transcendence of the small self, connection with something greater, but also a desire to contribute to the greater good. It suggests that tourism scenarios involving deep human connectivity, deep environmental connectivity, self-inquiry and engaged contribution or some combination ...
Statistical Design of Experiments for Synthetic Biology
112 Citations 2021James Gilman, Laura E. Walls, Lucia Bandiera + 1 more
ACS Synthetic Biology
The design and optimization of biological systems is an inherently complex undertaking that requires careful balancing of myriad synergistic and antagonistic variables. However, despite this complexity, much synthetic biology research is predicated on One Factor at A Time (OFAT) experimentation; the genetic and environmental variables affecting the activity of a system of interest are sequentially altered while all other variables are held constant. Beyond being time and resource intensive, OFAT experimentation crucially ignores the effect of interactions between factors. Given the ubiquity of...
Field Experiments: Design, Analysis, and Interpretation
1380 Citations 2024Donald P. Green
journal unavailable
This five-day workshop, led by Donald Green from Columbia University, provides a comprehensive guide to designing, executing, and interpreting field experiments across various social science fields. Participants will receive a broad-based introduction to causal inference and experimental designs that address complications such as noncompliance or attrition, while gaining hands-on experience with statistical software and learning best practices for conducting scientifically rigorous and ethically sound research.
Expasy, the Swiss Bioinformatics Resource Portal, as designed by its users
937 Citations 2021Séverine Duvaud, Chiara Gabella, Frédérique Lisacek + 3 more
Nucleic Acids Research
The new version of Expasy provides an up-to-date and accurate description of high-quality resources based on a standardised ontology, allowing to connect functionally-related resources.
AUIT – the Adaptive User Interfaces Toolkit for Designing XR Applications
106 Citations 2022João Marcelo Evangelista Belo, Mathias N. Lystbæk, Anna Maria Feit + 4 more
journal unavailable
AUIT allows creators to flexibly combine policies that address common objectives in XR applications, such as element reachability, visibility, and consistency, and simplifies the design process and enables creative exploration of adaptations.
Examining user satisfaction and stickiness in social networking sites from a technology affordance lens: uncovering the moderating effect of user experience
121 Citations 2020Zhen Shao, Lin Zhang, Kuanchin Chen + 1 more
Industrial Management & Data Systems
This study uncovers the significant antecedents of SNS stickiness from a technology affordance lens and reveals the moderating effect of user experience on the relationship between three technology affordances and satisfaction.
Avatar-mediated experience in the metaverse: The impact of avatar realism on user-avatar relationship
231 Citations 2023Do Yeon Kim, Ha Kyung Lee, Kyunghwa Chung
Journal of Retailing and Consumer Services
This study aims to explore the role of avatars in mediating users with the metaverse environment. This study applies the construal level theory and source attractiveness model to understand the impact of avatar realism on the interaction between users and their avatars. Computer-simulated experiences were tested in realistic and abstract avatar conditions using serial mediation analysis. It was found that the user-avatar relationship and the intention to use the avatar were both increased by avatar realism. Specifically, psychological distance and social presence serially mediated these effect...
Effect of Frame Rate on User Experience, Performance, and Simulator Sickness in Virtual Reality
119 Citations 2023Jialin Wang, Rongkai Shi, Wenxuan Zheng + 3 more
IEEE Transactions on Visualization and Computer Graphics
The results show that 120fps is an important threshold for VR, and after 120fps, users tend to feel lower SS symptoms without a significant negative effect on their experience, and higher frame rates (e.g., 120 and 180fps) can ensure better user performance than lower rates.
The Impact of the COVID-19 Pandemic on User Experience with Online Education Platforms in China
244 Citations 2020Tinggui Chen, Lijuan Peng, Bailu Jing + 3 more
Sustainability
This paper constructs a reasonable evaluation index system, adopts the comprehensive evaluation method to analyze user experience before and after the outbreak of COVID-19, and finds out the change of users’ concerns regarding the online education platform.
Designing the design of experiments (DOE) – An investigation on the influence of different factorial designs on the characterization of complex systems
370 Citations 2021A. Janković, Gaurav Chaudhary, Francesco Goia
Energy and Buildings
The outcomes of this study help researchers and designers to apply DOEs that consider the extent of nonlinearity and interaction of factors in the investigated process in order to select the most successful and the most efficient designs for the specific process characterization.
Where is the human in human-centered AI? Insights from developer priorities and user experiences
103 Citations 2022William Bingley, Caitlin Curtis, Steven Lockey + 7 more
Computers in Human Behavior
Human-centered artificial intelligence (HCAI) seeks to shift the focus in AI development from technology to people. However, it is not clear whether existing HCAI principles and practices adequately accomplish this goal. To explore whether HCAI is sufficiently focused on people, we conducted a qualitative survey of AI developers (N = 75) and users (N = 130) and performed a thematic content analysis on their responses to gain insight into their differing priorities and experiences. Through this, we were able to compare HCAI in principle (guidelines and frameworks) and practice (developer priori...
User Experiences of Social Support From Companion Chatbots in Everyday Contexts: Thematic Analysis
347 Citations 2020Vivian P. Ta, Caroline Griffith, Carolynn Boatfield + 5 more
Journal of Medical Internet Research
Investigating the types of everyday social support that can be received from artificial agents in everyday contexts found that Replika provides some level of companionship that can help curtail loneliness, provide a “safe space” in which users can discuss any topic without the fear of judgment or retaliation, and provide helpful information/advice when normal sources of informational support are not available.
“Anxious and traumatised”: Users’ experiences of maternity care in the UK during the COVID-19 pandemic
109 Citations 2021Julia Sanders, Rebecca Blaylock
Midwifery
The survey found that the widespread changes to services caused unintended negative consequences including essential clinical care being missed, confusion over advice, and distress and emotional trauma for women.