Steps toward a science of service systems
ComputerPublished 1 January 2007
Jim Spohrer, Paul P. Maglio, J. Bailey, Daniel Gruhl
Citations1,253
SJR quartileQ2
SJR score0.55
SNIP1.02
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TL;DR
A science of service systems could provide theory and practice around service innovation in the service sector.
Abstract
The service sector accounts for most of the world's economic activity, but it's the least-studied part of the economy. A service system comprises people and technologies that adaptively compute and adjust to a system's changing value of knowledge. A science of service systems could provide theory and practice around service innovation
Keywords
Social SciencesBusiness, Management and Accounting
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