Effects of Supervisor Social Influence, Nonverbal Immediacy, and Biological Sex on Subordinates' Perceptions of Job Satisfaction, Liking, and Supervisor Credibility

Abstract

This study investigated the impact of supervisor biological sex, power use, and nonverbal immediacy on subordinates' satisfaction, liking for the supervisor, and perceptions of the supervisors' credibility. After viewing video scenarios of male and female supervisors engaging in nonverbally immediate (or nonimmediate) and prosocial (or antisocial) power use, subordinates reported perceptions of satisfaction, affect, and credibility. Results of the 2 × 2 × 2 experimental design indicated significant main effects for supervisor prosocial power and nonverbal immediacy. Although there were interaction effects, the variance accounted for was minimal. Supervisor prosocial power use and nonverbal immediacy were positively and significantly related to subordinates' self-reported satisfaction, liking for the supervisor, and work enjoyment. Supervisor biological sex did not show a relationship to any of the criterion variables. This study demonstrates that supervisors should maintain nonverbal immediacy and frame prosocial-type messages to preserve their credibility in the workplace.