Consensus model for large-scale group decision support in IT services management
Intelligent Decision TechnologiesPublished 10 January 2014
Iván Palomares
Citations13
SJR quartileQ3
SJR score0.25
SNIP0.43
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TL;DR
This paper presents an attitude-based consensus model for IT-based services management, that deals with heterogeneous information and multiple criteria, and an example that illustrates its application to a real-life problem about selecting an IT- based banking service for its improvement is presented.
Abstract
IT-based services management in organizations frequently requires the use of decision making approaches. Several multi-criteria and group decision making models have been proposed in the literature to facilitate this kind of processes. However, there
Keywords
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