Antecedents of Use-Continuance in Information Systems: Toward an Inegrative View

The main antecedents that cause the retention of IS users are explored and it is found that switching cost has a significant direct effect on continuance intention while habit has an indirect effect via switching cost.

Abstract

The effectiveness of investment in information system (IS) can be partly explained by the continuous usage of installed systems. Therefore, the research on IS user retention is important from both practical and academic perspectives. In order to develop an integrative model for IS users' continued usage, this paper explores the main antecedents that cause the retention of IS users. In addition to attitude, the integrative model links previous behavior like habit and behavioral control belief like switching cost, to IS continuance intention. For an empirical exploration, 345 samples were collected from the users of a web portal site. Data analysis using Structural Equation Modeling shows that IS quality in terms of desire congruency and expectation congruency has a direct effect on attribute satisfaction. The attribute satisfaction shows a significant effect on continuance intention mediated by the attitude toward use-continuance. Lastly, it is found that switching cost has a significant direct effect on c...