The international hospitality industry : structure, characteristsics and issues
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Abstract
Part one: Structure and characteristics - An overview (Bob Brotherton) Hotels (David Littlejohn) Restaurants (Stephen Ball and Linda Roberts), Contract foodservice (Michael Haywood) Cruise ships (Erwin Losekoort and Alastair Morrison) Part two: Issues - An overview (Bob Brotherton) Managing Diversity (Roy Wood) The impact of information technology (Peter O'Connor and Gabriele Piccoili) Operational dilemmas (Mike Riley) Strategic choices (Frank Go and Adee Athiyaman) Marketing options (Alex Gibson) Developing international managers (Judy Gannon) Finance (Paul Beals and Francis Kwansa) Conclusions: Themes and prospects.