Helping and hindering user involvement — a tale of everyday design

Published 27 March 1997

Stephanie Wilson, M.M. Bekker, Peter Johnson, Hilary Johnson

Citations141

TL;DR

A case study involving the design of a bespoke application is reported and a detailed account of the obstacles and facilitators to user involvement encountered during the design activity is given.

Abstract

Article Free Access Share on Helping and hindering user involvement — a tale of everyday design Authors: Stephanie Wilson HCI Group, Department of Computer Science, Queen Mary and Westfield College, Mile End Road, London E1 4NS, UK HCI Group, Department of Computer Science, Queen Mary and Westfield College, Mile End Road, London E1 4NS, UKView Profile , Mathilde Bekker HCI Group, Department of Computer Science, Queen Mary and Westfield College, Mile End Road, London E1 4NS, UK HCI Group, Department of Computer Science, Queen Mary and Westfield College, Mile End Road, London E1 4NS, UKView Profile , Peter Johnson HCI Group, Department of Computer Science, Queen Mary and Westfield College, Mile End Road, London E1 4NS, UK HCI Group, Department of Computer Science, Queen Mary and Westfield College, Mile End Road, London E1 4NS, UKView Profile , Hilary Johnson View Profile Authors Info & Claims CHI '97: Proceedings of the ACM SIGCHI Conference on Human factors in computing systemsMarch 1997 Pages 178–185https://doi.org/10.1145/258549.258699Published:27 March 1997Publication History 43citation2,009DownloadsMetricsTotal Citations43Total Downloads2,009Last 12 Months76Last 6 weeks9 Get Citation AlertsNew Citation Alert added!This alert has been successfully added and will be sent to:You will be notified whenever a record that you have chosen has been cited.To manage your alert preferences, click on the button below.Manage my Alerts New Citation Alert!Please log in to your account Save to BinderSave to BinderCreate a New BinderNameCancelCreateExport CitationPublisher SiteeReaderPDF

Keywords

Social SciencesDecision SciencesBusiness, Management and Accounting

Participatory Design

1,500 Citations2017Susanne Bødker, Kaj Grønbæk +1 more

This collection is characterized by a rich and diverse set of perspectives and experiences that, despite their differences, share a distinctive spirit and direction -- a more humane, creative, and effective relationship between those involved in technology's design and use, and between technology and the human activities that motivate the technology.

Design at Work

1,230 Citations2020

This book discusses design in action from Prototyping by Demonstration to Cooperative Prot prototyping, from System Descriptions to Scripts for Action, and sets the stage for Design as Action.

Patterns of contact and communication in scientific research collaboration

584 Citations1988Robert E. Kraut, Carmen Egido +1 more

The influence of physical proximity on the development of collaborative relationships between scientific researchers and on the execution of their work and the actual and potential role of communications technology in professional work are described.

View PDF

ComputerInteractive systems: bridging the gaps between developers and users

315 Citations1991Jonathan Grudin

Three development contexts are examined to provide a framework for understanding interactive software development projects and strategies to cope with the gaps between developers and prospective users are explored at the general level of the three development paradigms.

ACM Transactions on Computer-Human InteractionOrganizational obstacles to interface design and development

119 Citations1994Steven Poltrock, Jonathan Grudin

The development of human-computer interfaces was studied in two large software product development organizations and obstacles to effective design that results from people noticing and being affected by interface changes, and a lack of communication among those sharing responsibility for different aspects of the interface.

View PDF

Communications of the ACMThe designer as user: building requirements for design tools from design practice

93 Citations1988Mary Beth Rosson, Wendy A. Kellogg +1 more

The success of software design tools will hinge on a thorough understanding of the problems they seek to address—design as it is practiced in the real world.

View PDF

DAIMI Report SeriesSystematic sources of sub-optimal interface design in large product development organizations

83 Citations1990Jonathan Grudin

The underlying problems in achieving an understanding of computer users and their work in one systems development context: large product development organizations are explored and organizational goals that can conflict with good interface design are described.

View PDF

Behaviour and Information TechnologyUser involvement in the early stages of the development of an aircraft warning system

29 Citations1996Jan Noyes, Alison Starr +1 more

This paper overviews some of the considerations which arose from working with end-users in the early stages of the development of a warning and diagnostic system for civil aircraft, and the methodological approach taken to achieve this is reported here.

Costs and Benefits of User Involvement in Design: Practitioners’ Views

29 Citations1996Stephanie Wilson, M.M. Bekker +2 more

This paper offers richer definitions of the costs and benefits by which user involvement might be assessed, emphasizing the contrasting views of different ‘stakeholders’ in the design process.

Problems for User Involvement: A Human and Organizational Perspective

2 Citations1996Carolyn Axtell, Chris Clegg +1 more

This paper suggests possible ways forward involving work organized in an integrated development cell, greater participation of all parties in the design of the method, one overseeing manager, and a more thorough piloting and evaluation phase.