Consumer Dissatisfaction, Complaints, and the Involvement of Human Resource Personnel in the Hospitality and Tourism Industry
Journal of Human Resources in Hospitality & TourismPublished 17 June 2009Open access
Jonathan Matusitz, Gerald-Mark Breen
Citations18
SJR quartileQ2
SJR score0.55
SNIP0.83
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Abstract
(2009). Consumer Dissatisfaction, Complaints, and the Involvement of Human Resource Personnel in the Hospitality and Tourism Industry. Journal of Human Resources in Hospitality & Tourism: Vol. 8, No. 2, pp. 234-246.
Keywords
Social SciencesBusiness, Management and Accounting
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