Service quality in resort settings: trends in the application of information technology.
CABI Publishing eBooksPublished 1 January 2000
Richard R. Perdue
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Abstract
This chapter explores trends and applications of information technology to service quality in resort settings. Technology has primarily been used to tackle quality problems and process improvement. Over the next few years, more and more resorts will create information technology departments with the goal of better management of their technology investments.
Keywords
Decision Sciences