Personnel management in hotels—an update: a move to human resource management?

Abstract

This paper reports research on the conduct of personnel/human resource management in large and foreign-owned UK Hotels. The findings are compared to a similar study undertaken by the authors ten years previously, in order to examine the extent of change which has taken place. The extent to which human resource management has been implemented is also assessed. Broadly speaking, the results found evidence of a broader and more sophisticated approach to personnel management being taken, but there was only partial evidence of human resource management being implemented © 1997 John Wiley & Sons, Ltd.