Conversational Strategies in Farsi Complaints: The Case of Iranian Complainers
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Abstract
In a study of the effects of complainers' sex, age, perceived situational seriousness, and social class on the use of conversational strategies in their complaining behavior, 465 subjects of varying age, sex, and social class were observed and tape recorded in spontaneous conversation by 25 field workers. The field workers also filled out a checklist that provided the data of the study, which were then input into two nonparametric tests: (a) Mann-Whitney U Test, and (b) Kruskal Wallis H Test. The results of data analysis showed that 'repetition of complaint' was an important strategy in connection to the 'perceived situational seriousness' of the topic of complaint. Sex was found to cause the differential use of three conversational strategies, social class to cause the differential use of two conversational strategies, and perceived situational seriousness and age each to cause that of only on conversational strategy. A cline of significance is suggested for each of the independent variables in question. Suggestions are made for further research.