Deploying Robots in a Production Environment: A Study on Temporal Transitions of Workers’ Experiences
Lecture notes in computer sciencePublished 1 January 2015Open access
Daniela Wurhofer, Thomas Meneweger, Verena Fuchsberger, Manfred Tscheligi
Citations41
Generate an AI Snapshot to get a quick, structured summary of this paper.
Study Snapshot
ObjectiveStudy objective
MethodsResearch methodology
PopulationPopulation studied
Sample sizeSample sizes
OutcomesStudy outcomes here
ResultsStudy results comes here
LimitationsResearch study limitations comes here
A concise AI-generated summary of the paper will appear here once you click Generate AI Snapshot.
TL;DR
This research explored expectations and general attitudes as well as actual feelings and reflections regarding the deployment of robots in a semiconductor factory, and characterized the temporal transition of workers’ experiences between three phases in the deployment process.
Abstract
International audience
Keywords
PsychologyComputer Science
Qualitative Research in PsychologyUsing thematic analysis in psychology
183,308 Citations2006Virginia Braun, Victoria Clarke
Decision SciencesTechnology Acceptance Model 3 and a Research Agenda on Interventions
7,814 Citations2008Viswanath Venkatesh, Hillol Bala
This work draws from the vast body of research on the technology acceptance model (TAM) to develop a comprehensive nomological network of the determinants of individual level IT adoption and use and present a research agenda focused on potential pre- and postimplementation interventions that can enhance employees' adopted and use of IT.
Robotics and Autonomous SystemsAnthropomorphism and the social robot
1,366 Citations2003B. R. Duffy
The issues pertinent to the development of a meaningful social interaction between robots and people through employing degrees of anthropomorphism in a robot’s physical design and behaviour are discussed.
Old wine in new bottles or novel challenges
623 Citations2011Javier A. Bargas-Avila, Kasper Hornbæk
This paper reviews how empirical research on User Experience (UX) is conducted, integrating products, dimensions of experience, and methodologies across a systematically selected sample of 51 publications from 2005-2009, reporting a total of 66 empirical studies.
User experience over time
533 Citations2009Evangelos Karapanos, John Zimmerman +2 more
An in-depth, five-week ethnographic study that followed 6 individuals during an actual purchase of the Apple iPhone found prolonged use to be motivated by different qualities than the ones that provided positive initial experiences.
Interacting with ComputersUX Curve: A method for evaluating long-term user experience
473 Citations2011Sari Kujala, Virpi Roto +3 more
The study suggests that the proposed UX Curve method can be used as a straightforward tool for understanding the reasons why user experience improves or worsens in long-term product use and how these reasons relate to customer loyalty.
interactionsQuality of experience
398 Citations1996Lauralee Alben
This article focuses on the design of electronic products, but it is also relevant to all sorts of objects and places with which people interact: from potato peelers, shampoo and snowboards to gardens, buildings and cities—and to the experiences they provide.
Predicting technology acceptance and adoption by the elderly
361 Citations2008Karen Renaud, Judy van Biljon
A set of interlinked acceptance factors and adoption phases that could influence and predict mobile phone adoption by the elderly user are presented as the Senior Technology Acceptance& Adoption model for Mobile technology (STAM).
Robots in organizations
359 Citations2008Bilge Mutlu, Jodi Forlizzi
Analysis of ethnographic data collected at a hospital using an autonomous delivery robot to examine how organizational factors affect the way its members respond to robots and the changes engendered by their use provides design guidelines for the development of robots for organizations.
Human-Computer InteractionWhose Job Is It Anyway? A Study of Human-Robot Interaction in a Collaborative Task
303 Citations2004Pamela Hinds, Teresa L. Roberts +1 more
How do you play with a robotic toy animal?
162 Citations2010Ylva Fernaeus, Maria Håkansson +2 more
An exploratory study of how Pleo was interacted with and reflected upon in the homes of six families during 2 to 10 months suggests an apparent tension between participants expecting the robot to work as a 'toy' while making consistent comparisons with real pet animals.
International Journal of Social RoboticsLiving with a Vacuum Cleaning Robot
159 Citations2013Julia Fink, Valérie Bauwens +2 more
Several factors that promote or hinder the process of adopting a domestic service robot are identified and suggestions to further improve human-robot interactions and the design of functional home robots toward long-term acceptance are made.
Choice Reviews OnlineExperience-centered design: designers, users, and communities in dialogue
135 Citations2011
interactionsTHE WAY I SEE ITMemory is more important than actuality
121 Citations2009Donald A. Norman
There is considerable psychological evidence to support the notion that positive and negative events fade at different rates from memory, and that affective elements fade differently than cognitive ones (or in my terminology, reflective memories fade most slowly) [1].
Synthesis lectures on human-centered informaticsExperience-Centered Design: Designers, Users, and Communities in Dialogue
111 Citations2010Peter Wright, John McCarthy
Emotions, experiences and usability in real-life mobile phone use
72 Citations2013Sari Kujala, Talya Miron‐Shatz
The results show that both emotions and how people remember them had strong unique roles in the overall evaluation of the product: usability, user experience and behavioral intentions.
International Journal of Human-Computer StudiesReconstructing experiences with iScale
63 Citations2012Evangelos Karapanos, Jean-Bernard Martens +1 more
Overall, iScale resulted in an increase in the amount, the richness, and the test-retest consistency of recalled information as compared to free recall, which provides support for the viability of retrospective techniques as a cost-effective alternative to longitudinal studies.
Designing for long-term human-robot interaction and application to weight loss
60 Citations2008Cynthia Breazeal, Cory D. Kidd
This thesis defines sociable robot system in the context of long-term interaction, proposes guidelines for creating and evaluating such systems, and describes the implementation of a robot that has been designed to help individuals effect behavior change while dieting.
International Journal of Social RoboticsLooking Forward to a “Robotic Society”?
58 Citations2010Astrid Weiss, Judith Igelsböck +2 more
An explorative investigation comparing the notions of future human-robot relationships of the participants of a user study who interacted with a humanoid robot for the first time on the one hand, and those of experts from the industry on the other hand.
Human-Robot InteractionTowards a methodology for longitudinal evaluation of social robotic telepresence for elderly
39 Citations2011Silvia Coradeschi, Annica Kristoffersson +5 more
A case of suloctidil-induced hepatotoxicity documented by serum liver biochemical tests and liver biopsy is reported, with features suggestive of mild acute hepatitis.
Exploring human-robot cooperation possibilities for semiconductor manufacturing
35 Citations2011Astrid Weiss, Roland Buchner +2 more
This paper presents notions of a novel human-centered, integrated production system based on the intelligent cooperation between humans, robots and automation systems in the clean room context and presents two case studies conducted together with Infineon Technologies Austria AG.
Lecture notes in computer scienceUser Experience Research in the Semiconductor Factory: A Contradiction?
30 Citations2011Marianna Obrist, Wolfgang Reitberger +3 more
Initial results from a qualitative study on UX in the factory context, more precisely in a semiconductor factory are presented to highlight the challenges of performing UX research in this particular context and the usefulness of probes for collecting feedback from operators in theFactory context within in a limited timespan.
Social robotic telepresence
29 Citations2011Silvia Coradeschi, Amy Loutfi +3 more
The aim of this workshop is to address various aspects important for social robotic telepresence which include but are not limited to the mechanical design, the user interface design, and the interaction between the remotely embodied person and the locally embodied person.
Lecture notes in computer scienceRobots in Time: How User Experience in Human-Robot Interaction Changes over Time
23 Citations2013Roland Buchner, Daniela Wurhofer +2 more
The results show an increasing positive UX towards the newly deployed robots with progressing time, which partly aligns with the UX ratings of the robots in safety fences, however, this effect seems to fade after one year.
Layers of user expectations of future technologies
22 Citations2014Thomas Olsson
An early framework for understanding different layers of expectations that people might have of technologies in the near future: for example, "desires" and "social and societal norms" are presented.
Research in the semiconductor factory: Insights into experiences and contextual influences
10 Citations2014Daniela Wurhofer, Roland Buchner +1 more
Operators' and shift leads' everyday experiences in the semiconductor factory as well as contextual influences on it are described, providing a basis to improve workers' daily experiences and foster work performance.
Anticipated user experience in the early stages of product development
10 Citations2014Thedy Yogasara
This research generates new knowledge of anticipated user experience (AUX), which reveals users' tendency to perceive the pragmatic quality of products as the main determinant of their positive future experiences.
Characteristics of narrative textual data linked to user experiences
5 Citations2014Thomas Meneweger, Daniela Wurhofer +3 more
This paper argues that it is crucial to pay more attention to the specifics of narrative textual data, and emphasizes the need for developing a classification of textual data in order to provide a theoretical foundation for narrative practices in UX research.
On the handling of impedance factors for establishing apprenticeship relations during field studies in industry domains
4 Citations2014Petra Björndal, Maria Ralph
Some of the challenges associated with building these relationships and how researchers can strengthen their connection with the users they interact with are addressed.