An Empirical Investigation into the Utilization-Based Information Technology Success Model: Integrating Task–Performance and Social Influence Perspective
Journal of Information TechnologyPublished 22 September 2006
Changki Kim, JungJoo Jahng, Jinjoo Lee
Citations56
SJR quartileQ1
SJR score2.19
SNIP2.15
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TL;DR
The utilization-based information technology (IT) success model is developed by integrating key variables from IT acceptance and IT success literatures, and empirically validates it, and shows relations among IT utilization, performance expectancy, social influence, and user satisfaction.
Abstract
This paper develops the utilization-based information technology (IT) success model by integrating key variables from IT acceptance and IT success literatures, and empirically validates it. The model shows relations among IT utilization, performance expectancy, social influence, and user satisfaction. A field study was undertaken to evaluate and test the relationships via structural equation modeling using LISREL. The path from performance expectancy and user satisfaction to IT utilization was positive and significant. While the path from implicit social influence to IT utilization was found to be significant, explicit social influence had no significant influence on users’ IT utilization. Implications and future research directions are drawn.
Keywords
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