The e-business performance measurement in SMEs
International Journal of Enterprise Network ManagementPublished 1 January 2008
Pedro Soto‐Acosta
Citations6
SJR quartileQ4
SJR score0.19
SNIP0.30
Generate an AI Snapshot to get a quick, structured summary of this paper.
Study Snapshot
ObjectiveStudy objective
MethodsResearch methodology
PopulationPopulation studied
Sample sizeSample sizes
OutcomesStudy outcomes here
ResultsStudy results comes here
LimitationsResearch study limitations comes here
A concise AI-generated summary of the paper will appear here once you click Generate AI Snapshot.
TL;DR
A framework to help guide both scholars and practitioners in the process of developing and/or selecting performance measures to gauge the effectiveness of specific e-business initiatives in the SMEs is proposed.
Abstract
The increasing adoption of internet technologies in the SMEs has produced remarkable interest in the quantification of the benefits of these technologies. Although a large number of Information Systems (ISs) performance measures can be found in the IS and e-business literature, what remains unclear in the literature is what measures are appropriate in a particular situation. This paper proposes a framework to help guide both scholars and practitioners in the process of developing and/or selecting performance measures to gauge the effectiveness of specific e-business initiatives in the SMEs. The proposed framework focuses on four dimensions: the technology, the unit of analysis, the business process and the evaluation of performance.
Keywords
Decision SciencesBusiness, Management and Accounting
Management ScienceUser Acceptance of Computer Technology: A Comparison of Two Theoretical Models
25,420 Citations1989Fred D. Davis, Richard P. Bagozzi +1 more
The ability to predict peoples' computer acceptance from a measure of their intentions, and the ability to explain their intentions in terms of their attitudes, subjective norms, perceived usefulness, perceived ease of use, and related variables are addressed.
Journal of Management Information SystemsThe DeLone and McLean Model of Information Systems Success: A Ten-Year Update
11,388 Citations2003William DeLone, Ephraim R. McLean
This paper discusses many of the important IS success research contributions of the last decade, focusing especially on research efforts that apply, validate, challenge, and propose enhancements to the original model.
Information Systems ResearchInformation Systems Success: The Quest for the Dependent Variable
10,615 Citations1992William DeLone, Ephraim R. McLean
A comprehensive taxonomy of the factors that contribute to information systems success is introduced and the many aspects of I/S success are drawn together into a descriptive model and its implications for future I/S research are discussed.
MIS Quarterly<i>Review:</i> Information Technology and Organizational Performance: An Integrative Model of IT Business Value1
3,332 Citations2004Nigel P. Melville, Kraemer +1 more
A model of IT business value is developed based on the resource-based view of the firm that integrates the various strands of research into a single framework and provides a blueprint to guide future research and facilitate knowledge accumulation and creation concerning the organizational performance impacts of information technology.
Strategic Management JournalCapabilities, business processes, and competitive advantage: choosing the dependent variable in empirical tests of the resource‐based view
1,777 Citations2003Gautam Ray, Jay B. Barney +1 more
Information Systems ResearchPost-Adoption Variations in Usage and Value of E-Business by Organizations: Cross-Country Evidence from the Retail Industry
1,696 Citations2005Kevin Zhu, Kenneth L. Kraemer
The study finds that technology competence, firm size, financial commitment, competitive pressure, and regulatory support are important antecedents of e-business use and that, while both front-end and back-end capabilities contribute to e- business value, back- end integration has a much stronger impact.
MIS QuarterlyProductivity, Business Profitability, and Consumer Surplus: Three <i>Different</i> Measures of Information Technology Value1,2
1,648 Citations1996Lorin M. Hitt, Erik Brynjolfsson
While productivity, consumer value, and bush ness profitability are related, they are ultimate, which means that IT has not had any bottom line impact on business profitability.
Management SciencePerformance Impacts of Information Technology: Is Actual Usage the Missing Link?
1,420 Citations2003Sarv Devaraj, Rajiv Kohli
The general support for the principal proposition of this paper that "actual usage" may be a key variable in explaining the impact of technology on performance suggests that omission of this variable might be a missing link in IT payoff analyses.
Management ScienceInformation Technology Effects on Firm Performance as Measured by Tobin's q
1,225 Citations1999Anandhi Bharadwaj, Sundar G. Bharadwaj +1 more
Tobin's q, a financial market-based measure of firm performance, is used and the results indicate that, in all of the five years, the inclusion of the IT expenditure variable in the model increased the variance explained in q significantly, which is consistent with the notion that IT contributes to a firm's future performance potential.
Information Systems Researche-Commerce Metrics for Net-Enhanced Organizations: Assessing the Value of e-Commerce to Firm Performance in the Manufacturing Sector
780 Citations2002Kevin Zhu, Kenneth L. Kraemer
E-commerce tends to be associated with the increased cost of goods sold for traditional manufacturing companies, but there is an opposite relationship for technology companies, which seems to highlight the role of resource complementarity for the business value of e-commerce.
Journal of Management Information SystemsThe Complementarity of Information Technology Infrastructure and E-Commerce Capability: A Resource-Based Assessment of Their Business Value
713 Citations2004Kevin Zhu
The main conclusion of the paper is that the concept of tacit knowledge as it appears in the literature is vague and ambiguous, which creates confusion that makes developing and implementing KM strategies more difficult.
Information Systems ResearchMeasuring Information Technology Payoff: A Meta-Analysis of Structural Variables in Firm-Level Empirical Research
671 Citations2003Rajiv Kohli, Sarv Devaraj
The results indicate that the sample size, data source, and industry in which the study is conducted influence the likelihood of the study finding greater improvements on firm performance, and the choice of the dependent variable appears to influence the outcome.
Advances in computersInformation Technology and Productivity: A Review of the Literature
663 Citations1996Erik Brynjolfsson, Shinkyu Yang
This survey reviews the literature, identifies remaining questions, and concludes with recommendations for applications of traditional methodologies to new data sources, as well as alternative, broader metrics of welfare to assess and enhance the benefits of IT.
Information & ManagementAn exploratory study of small business Internet commerce issues
589 Citations1999Simpson Poon, Paula M. C. Swatman
The study found that the small business Internet commerce (SBIC) phenomenon is still in its infancy, although small businesses are finding e-mail useful for business communication and document transfer and the perception of long-term benefits and potential business opportunities is what is driving SBIC.
Journal of Management Information SystemsInformation Technology Payoff in the Health-Care Industry: A Longitudinal Study
584 Citations2000Sarv Devaraj, Rajiv Kohli
Examining monthly data collected from eight hospitals over a recent three-year time period provides support for the IT—performance relationship that is observed after certain time lags, and results indicateSupport for the impact of technology contingent on BPR practiced by hospitals.
Information & ManagementA structural model of end user computing satisfaction and user performance
505 Citations1996Jamshid Etezadi-Amoli, Ali F. Farhoomand
It is shown that the six attitudinal dimensions of EUCS account for a significant portion of the variation in user performance.
Journal of the Association for Information SystemsDimensions of Information Systems Success
399 Citations1999Peter B. Seddon, D. Sandy Staples +2 more
Journal of Information SystemsReturns on Investments in Information Technology: A Research Synthesis
366 Citations2002Bruce Dehning, Vernon J. Richardson
This paper synthesizes research on return on investments in information technology and develops a model to guide future research in the evaluation of information technology investments, focusing on archival studies that use accounting or market measures of firm performance.
Production and Operations ManagementTHE IMPACT OF ENTERPRISE INFORMATION TECHNOLOGY ADOPTION ON OPERATIONAL PERFORMANCE: AN EMPIRICAL INVESTIGATION
363 Citations2002Andrew P. McAfee
Initial evidence of a causal link between IT adoption and subsequent improvement in operational performance measures is presented, as well as evidence of the timescale over which these benefits appear.
Journal of Management Information SystemsIT Value: The Great Divide Between Qualitative and Quantitative and Individual and Organizational Measures
319 Citations2000Yolande E. Chan
A comprehensive review was conducted of IT value articles in the Communications of the ACM, Information Systems Research, Journal of Management Information Systems, and MIS Quarterly from 1993 to 1998, revealing a schism between the use of organization-level measures and other measures.
Information Systems JournalUnderstanding the successful adoption and use of IS/IT in SMEs: an explanation from Portuguese manufacturing industries
316 Citations2002Mário Caldeira, John M. Ward
The pattern that emerged from the analysis of the data shows that certain factor combinations and relationships appear to determine the relative degrees of IS/IT success across the firms, and can be explained by interpreting the roles and relationships of the key actors involved in the process ofIS/IT adoption and use.
Information & ManagementThe relationship between computerization and performance: A strategy for maximizing the economic benefits of computerization
296 Citations1983William L. Cron, Marion G. Sobol
Results indicate that computerization is related to overall performance, and users versus non-users of computers, three levels of usage, and class of computer usage indicate that non- users tend to be small firms with about average overall performance.
Decision SciencesAn Instrument for Assessing the Organizational Benefits of IS Projects
261 Citations1998Rajesh Mirani, Albert L. Lederer
The development of an instrument to measure the organizational benefits of IS projects is reported, which offers items under three separate subdimensions of strategic benefits: competitive advantage, alignment, and customer relations.
Information & ManagementThe influence of information technology diffusion and business process change on perceived productivity: The IS executive's perspective
253 Citations1998Varun Grover, James T. C. Teng +2 more
The findings suggest that process redesign and IT have a complex relationship with productivity, and that these can be represented by a mediating or moderating model for different technologies.
Journal of Management Information SystemsA Microeconomic Approach to the Measurement of Information Technology Value
231 Citations1990Paul Alpar, Moshe Kim
A methodology based on the microeconomic theory of production is developed and the model is applied to data from the banking industry, showing that reasoning about information technology value based on key ratios may be misleading.
International Journal of Electronic CommerceA Study of the Value and Impact of B2B E-Commerce: The Case of Web-Based Procurement
228 Citations2002Chandrasekar Subramaniam
The preliminary results indicate that, even though all stages of B2B procurement are affected by the Web, the value of Web-based procurement is most determined by the process characteristics, organization of business units, and the "extended enterprise."
Journal of Management Information SystemsOrganizational Context and Information Systems Success: A Contingency Approach
227 Citations1990Louis Raymond
Data analysis results indicate that while organizational time frame and is sophistication have a direct effect upon satisfaction and usage, the effect of size, maturity, and resources is mediated by IS sophistication.
International Journal of Information ManagementAnalyzing e-business value creation from a resource-based perspective
168 Citations2008Pedro Soto‐Acosta, Angel L. Meroño‐Cerdán
A conceptual model, grounded in the resource-based theory, for assessing e-business value creation is developed, which shows that Internet resources per se are not positively associated with e- Business value, and confirms that e- business capabilities are key drivers of e-Business value.
McKesson drug company-a case study of Economost: a strategic information system
160 Citations2003Eric K. Clemons, Michael C. Row
McKesson's order entry and distribution system, Economost, is examined in detail, which is one of the most widely cited strategic information systems, with wide acceptance; nearly 100% of McKesson's orders are entered electronically by customers.
Production Planning & ControlInformation system architecture: a framework for a cluster of small- and medium-sized enterprises (SMEs)
113 Citations2007Rajat Bhagwat, Milind Kumar Sharma
Investigating the SMEs' IS-related practices by conducting a survey of 210 select SMEs of the western part of India results contribute an IS architecture for a cluster of SMEs, which includes information modules to support the business operations ofSMEs from strategic to operation level.
International Journal of Electronic CommerceThe Search for Strategic Advantage from the World Wide Web
108 Citations2001Albert L. Lederer, Dinesh A. Mirchandani +1 more
The significance of improved customer relations as a predictor of Web-based strategic advantage is underscored, the importance of information access, information flexibility, and business efficiency in contrast to alignment, information quality, communications efficiency, and systems development efficiency is highlighted.
International Journal of Globalisation and Small BusinessPractice of performance measurement: experience from Indian SMEs
94 Citations2005Milind Kumar Sharma, Rajat Bhagwat +1 more
European Journal of Information SystemsBenchmarking information technology practices in small firms
78 Citations2002Paul Cragg
This study aimed to identify IT practices in small firms that could be included in benchmarking tools and identified six practices that differentiated IT leaders from IT laggards.
MODELING AND MEASURING THE BUSINESS VALUE OF INFORMATION TECHNOLOGY
72 Citations1988Robert J. Kauffman, Charles H. Kriebel
Data Envelopment Analysis's promise lies in its ability to handle multiple input and output production environments and its management action orientation, and it is applied to assessing the performance of an automated teller machine (ATM) network, an IT which creates economic impacts at various organizational levels of a commercial bank.
European Journal of Information SystemsExternal Web content and its influence on organizational performance
71 Citations2007Angel L. Meroño‐Cerdán, Pedro Soto‐Acosta
Existing e-information was found as critical for enabling e-transaction to impact upon firm performance and the existence of complementarities among the Web orientations was indicated.
FRB SF weekly letterInformation technology and productivity
65 Citations2000Casey Cornwell, Bharat Trehan
European Journal of Purchasing & Supply ManagementAdopting EDI in a network enterprise: the case of subcontracting SMEs
54 Citations1997Louis Raymond, Samir Blili
The results of an empirical study of fifteen subcontracting SMEs are presented, designed to validate an evaluation model of the potential for EDI in the context of a network enterprise.
Measuring Business ExcellencePerformance measurements in the implementation of information systems in small and medium‐sized enterprises: a framework and empirical analysis
51 Citations2006Milind Kumar Sharma, Rajat Bhagwat
Empirical analysis from 147 Indian SMEs suggests that IS performance measurement framework can be the foundation for SMEs' strategic growth in the era of globalization.
International Journal of Productivity and Quality ManagementPerformance measurement system: case studies from SMEs in India
38 Citations2007Milind Kumar Sharma, Rajat Bhagwat
International Journal of Electronic BusinessAn analysis and comparison of web development between local governments and SMEs in Spain
26 Citations2006Pedro Soto‐Acosta, Angel L. Meroño‐Cerdán
A framework (applicable to both business and governments) that allows evaluation and comparison of the development of the external, public side of their websites is developed and applied to study differences in web development between SMEs and local governments in Spain.
International Journal of Enterprise Network ManagementManagement of Information System in Indian SMEs: an exploratory study
25 Citations2006Rajat Bhagwat, Milind Kumar Sharma
Four important issues in IS management – IS strategy, competitive priorities, benefits observed/perceived by effective management of IS function and barriers observed in implementing IS management practices are presented.