Motivation influencing worker performance in a technical division of Telkom SA

Abstract

This paper investigates the overall motivational level of employees in a technical division of Telkom SA during change periods. Specific reasons for the established levels of motivation are identified. Based on the six motivator factors and ten hygiene factors as presented by Herzberg, it is the conclusion of this study that the solution to motivate employees are based on informed and positively motivated employees who participate continuously in the change process at all levels