A passion for excellence
Medical Entomology and ZoologyPublished 1 January 1985
Thomas Peters, Nancy Austin
Citations551
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Abstract
The authors divulge the three secrets of long-term excellence: superior customer or client service, innovation, and full use of the abilities of every company employee. But the one element linking these three is leadership, and the heart and soul of the concept is Management by Wandering About.
Keywords
Business, Management and Accounting