Diagnosing organizational decision making through responsibility charting.
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TL;DR
A technique called "Responsibility Charting" is described which can be used as a basis for understanding and improving decision making, and for enhancing the quality of communication within an organization.
Abstract
Decision making within many organizations is becoming increasingly complex and difficult to manage. This article describes a technique called "Responsibility Charting" which can be used as a basis for understanding and improving decision making, and for enhancing the quality of communication within an organization. The authors present a case study to illustrate the types of analyses possible with this technique.