Patient preferences for care by general internists and specialists in the ambulatory setting
Journal of General Internal MedicinePublished 1 February 2000Open access
Carmen L. Lewis, Glenda C. Wickstrom, Maria M. Kolar, Thomas C. Keyserling, Bryan A. Bognar, Connie T. DuPre
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TL;DR
Patients preferred to see their general internist despite their perceptions that specialists were more competent in caring for the conditions the authors examined, however, they wanted unrestricted access to specialists to supplement care provided by general internists.
Abstract
Participants preferred to see their general internist despite their perceptions that specialists were more competent in caring for the conditions we examined. However, they wanted unrestricted access to specialists to supplement care provided by general internists.
Keywords
MedicineHealth ProfessionsBusiness, Management and Accounting
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