Just-in-time knowledge delivery
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TL;DR
A case study of an award-winning support system demonstrates the vital characteristics and primary design goals for generating peak performance.
Abstract
article Free Access Share on Just-in-time knowledge delivery Authors: Kevin Cole Cole Consulting, Cinncinati, OH Cole Consulting, Cinncinati, OHView Profile , Olivier Fischer Cincom Systems, Inc., Cinncinati, OH Cincom Systems, Inc., Cinncinati, OHView Profile , Phyllis Saltzman Ethicon Endo-Surgery, Cinncinati, OH Ethicon Endo-Surgery, Cinncinati, OHView Profile Authors Info & Claims Communications of the ACMVolume 40Issue 7July 1997 pp 49–53https://doi.org/10.1145/256175.256184Published:01 July 1997Publication History 22citation1,015DownloadsMetricsTotal Citations22Total Downloads1,015Last 12 Months43Last 6 weeks7 Get Citation AlertsNew Citation Alert added!This alert has been successfully added and will be sent to:You will be notified whenever a record that you have chosen has been cited.To manage your alert preferences, click on the button below.Manage my Alerts New Citation Alert!Please log in to your account Save to BinderSave to BinderCreate a New BinderNameCancelCreateExport CitationPublisher SiteeReaderPDF