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English for Specific PurposesPublished 10 September 2004Open access
M.J.P. van Mulken, Wouter van der Meer
Citations125
SJR quartileQ1
SJR score1.10
SNIP2.44
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Abstract
\n Contains fulltext :\n M_249197.pdf (Publisher’s version ) (Open Access)\n
Keywords
Computer ScienceBusiness, Management and AccountingSocial Sciences
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