Erratum
Training for QualityPublished 1 December 1994
Citations2
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Abstract
This article has been withdrawn as it was published elsewhere and accidentally duplicated. The original article can be seen here: 10.1108/09604529410065207. When citing the article, please cite: Mike Street, (1994), “Training People to Deliver Service Excellence in British Airways”, Managing Service Quality: An International Journal , Vol. 4 Iss: 4, pp. 13 - 16.
Keywords
Economics, Econometrics and FinanceBusiness, Management and Accounting