Cross-cultural differences in the practices of hotel managers: a study of Dutch and Belgian hotel managers

Abstract

textabstractIn the service sector there has been debate and research on whether it is the culture of the organization or that of the location that shapes hotel management practice - particularly given the internationalization of certain, mostly US-style practices. Here Myriam Jansen-Verbeke and Liesbet Steel of Rotterdam's Erasmus University report on a survey of hotel managers in Belgium and The Netherlands. Differences are slight, but whether this is because of a shared cultural background or a homogenizing organizational culture is not clear. Comparisons with a larger study of managers in 13 countries worldwide are made. Copyright