On the design of group decision support systems

This work proposes using a social orientation in order to link the information technology system to the informal/social system and advocate semantic analysis using NORMA and norm analysis using LEGOL.

Abstract

Research on decision support system (DSS) design has over the years shifted its focus from the technological to the organizational. However relatively little attention has been given to the design of a group DSS to support a social group. While recognizing the contributions of earlier researchers on DSS design, we propose using a social orientation in order to link the information technology system to the informal/social system. We advocate semantic analysis using NORMA and norm analysis using LEGOL. The applicability of this approach will be tested in ongoing research at the Faculty of Management Science, University of Twente, on the development of group decision support systems for budgeting.