Sentiment analysis – a review and agenda for future research in hospitality contexts
International Journal of Contemporary Hospitality ManagementPublished 10 August 2018
Emily Ma, Mingming Cheng, Aaron Hsiao
Citations101
SJR quartileQ1
SJR score3.14
SNIP2.56
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Abstract
Purpose The study aims to provide a critical review of the origin, development and process of sentiment analysis (SA) and a demonstration for hospitality researchers and students on how to perform SA using a sample study. Design/methodology/approach A critical review and sample case demonstration approach was applied. The sample study used Leximancer to perform SA using TripAdvisor review data. Findings A critical evaluation of the most popular SA tools was provided, highlighting their advantages and disadvantages. A step-by-step demonstration with data provided makes it possible for readers to learn this technique at own pace. Originality/value By providing a critical review of SA supported with a demonstration case study, this study makes a timely contribution for broader awareness and understanding, as well as the application of SA in hospitality.
Keywords
Social SciencesComputer ScienceBusiness, Management and Accounting
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