Workplace Violence
Orthopaedic NursingPublished 1 July 2003
Laura Sofield, Susan Salmond
Citations238
SJR quartileQ3
SJR score0.23
SNIP0.34
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TL;DR
The physician was the most frequent source of verbal abuse, followed by patients, patient families, peers, supervisors, and subordinates, and the relationship of verbal abuse with intent to leave the organization was determined.
Abstract
Organizations must adopt zero-tolerance policies for professional verbal abuse. Education and coaching are needed to help nurses to improve their skills when responding to patient-to-nurse and professional-to-professional verbal abuse.
Keywords
Social SciencesHealth Professions
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