The assessment of end-user training needs

If managers persist in viewing end-user training as an individual-level phenomenon, they are wasting their money and researchers who only focus on individual aspects of training are studying the wrong questions and overlooking critical organizational and strategic issues of training.

Abstract

article Free Access Share on The assessment of end-user training needs Authors: R. Ryan Nelson Center for the Management of Information Technology, McIntire School of Commerce, The University of Virginia Center for the Management of Information Technology, McIntire School of Commerce, The University of VirginiaView Profile , Ellen M. Whitener McIntire School of Commerce, University of Virginia, Charlottesville, VA McIntire School of Commerce, University of Virginia, Charlottesville, VAView Profile , Henry H. Philcox Internal Revenue Service, Department of the Treasury, Washington, D.C. Internal Revenue Service, Department of the Treasury, Washington, D.C.View Profile Authors Info & Claims Communications of the ACMVolume 38Issue 7July 1995 pp 27–39https://doi.org/10.1145/213859.214793Published:01 July 1995Publication History 44citation3,750DownloadsMetricsTotal Citations44Total Downloads3,750Last 12 Months123Last 6 weeks34 Get Citation AlertsNew Citation Alert added!This alert has been successfully added and will be sent to:You will be notified whenever a record that you have chosen has been cited.To manage your alert preferences, click on the button below.Manage my Alerts New Citation Alert!Please log in to your account Save to BinderSave to BinderCreate a New BinderNameCancelCreateExport CitationPublisher SiteeReaderPDF