Small firms embracing technology and tourism development: evidence from two nations in Central America

Abstract

This research note reports the findings of a study that explored the types of technology used within hospitality-related small-to-medium enterprises (SMEs) in Costa Rica and Nicaragua. The study investigated the perceptions of value and the levels of awareness of entrepreneurs and managers regarding various technologies commonly used in similar organizations in the United States. The results suggest that there are minimal technology applications in back-office and front-office processing activities in SMEs in Costa Rica and Nicaragua. The evidence further suggests that the levels of awareness of entrepreneurs and managers concerning these applications are practically non-existent.