Administrative office management: An introduction

Abstract

I. PRINCIPLES OF ADMINISTRATIVE OFFICE MANAGEMENT. 1. The Managerial Process. 2. The Organizing Process. 3. The Communication Process. II. MANAGEMENT OF THE OFFICE ENVIRONMENT. 4. Office Layout. 5. Office Environment. 6. Office Equipment and Furniture. III. MANAGEMENT OF OFFICE EMPLOYEES. 7. Selecting Office Employees. 8. Developing Office Employees. 9. Supervising Office Employees. 10. Motivating Office Employees. 11. Appraising Performance of Office Employees. 12. Analyzing Jobs of Office Employees. 13. Evaluating Jobs of Office Employees. 14. Administering Salaries of Office Employees. 15. Measuring Output of Office Employees. 16. Improving Productivity of Office Employees. IV. MANAGEMENT OF OFFICE SYSTEMS. 17. Systems Analysis. 18. Computer Technology. 19. Telecommunications Technology. 20. Applications Software. 21. Records Management and Micrographics. V. MANAGEMENT OF OFFICE FUNCTIONS. 22. Forms Design and Control. 23. Office Reprographics and Mail Services. 24. Quality and Quantity Control. 25. Budgetary and Cost Control.