Raising Nurses' Job Satisfaction Through Patient-Oriented Perception and Organizational Citizenship Behaviors
Nursing ResearchPublished 14 December 2010
Ching Sheng Chang, Su-Yueh Chen, Yi Ting Lan
Citations32
SJR quartileQ1
SJR score0.78
SNIP0.79
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TL;DR
Nurses' patient-oriented perception has a positive influence on organizational citizenship behaviors, and their organizational Citizenship behaviors have apositive influence on job satisfaction.
Abstract
Nurses' patient-oriented perception has the most positive influence on interpersonal altruistic behavior but the least positive influence on organizational public welfare behavior.
Keywords
NursingBusiness, Management and Accounting
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