Managing with total quality management : theory and practice
Griffith Research Online (Griffith University, Queensland, Australia)Published 1 January 1998
Adrian Wilkinson, Tom Redman, Ed Snape, Mick Marchington
Citations184
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Abstract
List of Tables and Figures Introduction What Do We Mean by 'Quality' and 'TQM'? The Origins and Development of TQM TQM, Organisational Change and Human Resource Management TQM in Practice Citizens as Customers: The Politics of Quality in Local Government Making TQM Work in a Tough Environment: British Steel Teesside Fads and Fixes: Waving Goodbye to Quality? Re-imaging Customer Services: The Management of Quality in Food Retailing Pay, Rewards and Recognition: Managing Quality in a Small Firm Conclusions: Whether TQM?
Keywords
Business, Management and Accounting