Heritage Visitor Attractions: An Operations Management Perspective
Published 1 February 1999
Anna Leask, Ian Yeoman
Citations78
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Abstract
An overview service operations management concept development interpretation and presentation visitor management the role of technology job design and work organization process and product interface quality productivity matching supply and demanc yield management risk and environment decision making strategy and policy. Case studies: Ray's Farm Thackray Medical Museum Santa Trains at SRPs Nuggett Hill Leeds Castle Coventry Museums.
Keywords
Earth and Planetary SciencesBusiness, Management and Accounting