Upward Communication in Industry: An Experiment
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TL;DR
This laboratory experiment tested three factors thought to affect the passing and distorting of upward-bound communications in two industrial organizations: job situation, trust in the immediate superior, and personal ambition.
Abstract
Upward communication in industry means sending information up the chain of command. This laboratory experiment tested three factors thought to affect the passing and distorting of upward-bound communications in two industrial organizations. Independent variables were job situation (problem or routine), trust in the immediate superior, and personal ambition. Multiple regression analysis produced statistical significance regarding distortion but not transmission of written messages.